See which voice answered each turn
October 19, 2026 · platform
When a call switches language or voice halfway through, the transcript used to show the words but not who spoke them. Each caller and agent row in the session Timeline and Transcript views now has an ⓘ button.
For a caller turn it shows the speech-to-text vendor and model, the language, how long the caller spoke, and how long we waited after they stopped before committing the text. For an agent reply it shows the voice, the number of characters, how long the first audio took to arrive, how long the reply played, and where the caller cut it off. After a switch you can read the new voice on the first reply that used it.
The panel also shows an estimated cost, written as "≈ 0.25 credits". We calculate it in the dashboard from the quantities billing uses, so it is close but not a bill: the session total on your usage statement is the exact figure, and session minutes are billed separately. Turns on a cloud vendor you brought yourself show "No speech credits".
Sessions recorded before this release have no ⓘ; every new session has it.
Try it
- Docs: Turn details, with every field and the API shape
- Dashboard: VoiceThere dashboard → your project → Sessions → open a session → click ⓘ on a row
- API:
utteranceon each turn ofGET /api/v1/projects/{projectId}/sessions/{sessionId}/conversation